Review & sign the service agreement
Read the terms below, then sign electronically. We keep a timestamped record of every signed agreement.
1. Scope of Services
Red Line Premier Services ("the Company") provides three services: (a) rental of reusable totes and dollies for moving or storage ("Tote Rental"), (b) recurring placement of trash and/or recycle cans to the curb and back ("Trash Can Service"), and (c) recurring visual checks of a customer's home while they are away, at the level selected ("Home Watch"). Each service is governed by the sections below in addition to the general terms.
2. Tote Rental Terms
Totes, labels, and dollies remain the property of the Company at all times. Delivery and pickup are free within 5 miles of Gilbert, AZ; addresses beyond that radius are billed $25 per additional 5 miles, added to the total at booking. The rental period begins on the confirmed delivery date and ends on the confirmed pickup date; extending the rental incurs the extended daily rate shown at booking. Totes must be empty, closed, and stacked in an accessible location by the scheduled pickup time. Lost or damaged totes are billed at $25 each; a lost or damaged dolly is billed at $150. Late returns are billed at the package's extended daily rate until totes are returned.
3. Trash Can Service Terms
Trash Can Service is a recurring monthly service billed in advance and automatically renewed until cancelled. The customer authorizes the Company to place and retrieve the cans included in their plan on each scheduled municipal collection day. The customer must provide safe, unobstructed access to the cans and any gate or lock codes needed. The Company is not responsible for missed collections caused by the municipality's own schedule changes, holidays, blocked access, or cans left in a location not disclosed at signup. Cancellation requires at least 7 days' written notice before the next billing date; service already billed for the current month is non-refundable.
4. Home Watch Terms
Home Watch plans (Basic Watch, Standard Watch, and Premium Watch) each cover homes up to 3,000 sq ft; the plans differ by scope of service, not by home size. Each plan includes one visual check every 2 weeks for the scope described in the customer's selected plan. Homes larger than 3,000 sq ft add $50 per additional 1,000 sq ft (or portion thereof), per month, to the selected plan's price. Additional visits beyond the plan's biweekly schedule are billed at $50 per visit regardless of plan. Custom services menu items (seasonal/property tasks and concierge/keyholder services) are billed at the rates listed on the Home Watch page at the time of the visit, added to a scheduled visit or arranged separately by request. Home Watch is a monitoring courtesy, not a security or insurance service, and does not guarantee that damage, theft, or mechanical failure will be detected or prevented. The customer grants the Company (or its designated team member) access to the property, including any gate, lock, or alarm codes needed to perform the check. The Company will notify the customer of any visible issue found during a visit but is not authorized to arrange or pay for repairs beyond $150 without the customer's prior approval, except where reasonably necessary to prevent immediate further damage (e.g., shutting off a running water source). The customer should update the Company promptly if their return date or emergency contact changes.
5. Payment Terms
Tote Rental is paid in full at booking to reserve the requested dates. Trash Can Service and Home Watch are billed monthly in advance to the card on file via the Company's payment processor, Square. Accepted payment methods include major credit/debit cards, Apple Pay, and Google Pay. The Company never stores card details directly.
6. Access & Site Conditions
The customer is responsible for providing safe, clear, and lawful access to the property, cans, and delivery area, including functioning gates, parking, and pathways. Delays caused by inaccessible sites may result in additional charges or a rescheduled visit.
7. Right to Refuse or Suspend Service
The Company may refuse, pause, or end service if conditions are unsafe, illegal, or materially different from what was disclosed at signup, or if a team member is threatened or abused. Charges for service already provided remain due.
8. Dispute Resolution & Governing Law
This agreement is governed by the laws of the State of Arizona. The parties agree to attempt good-faith resolution of any dispute directly before pursuing formal claims.
9. Acceptance
By typing your name below, checking the agreement box, and submitting this form, you acknowledge that you have read, understood, and agree to these Terms & Conditions, and that your typed name constitutes your electronic signature under the U.S. ESIGN Act and applicable state law.
Payments and receipts
Tote Rental: paid in full at booking to reserve your delivery date — card, Apple Pay, or Google Pay.
Trash Can Service & Home Watch: billed automatically each month once you sign up, until you cancel.
Automatic receipt: every payment generates an emailed receipt for your records.
Secure processing: all payments are processed through Square; Red Line Premier Services never stores your card details.
Reserving totes?
Pay now through our secure Square checkout to lock in your dates.
You'll be redirected to Square's secure payment page.